Pastoral Care & Behaviour

Royal Greenwich Council has launched a major new initiative to support residents through the new Community Hub that will link thousands of volunteers with opportunities to help people who are most in need of support.

If you need help because you are vulnerable and self-isolating, and have not got a family member, friend or neighbour who can help, our volunteers could provide support to:

  • collect and deliver prescriptions
  • deliver essential food packages
  • connect you to local community services

To request this support online CLICK HERE.

You can also request support by:

  • calling 0800 470 4831 (seven days a week, 8.30am to 6pm)
  • emailing COVID 19 SupportThis email address is being protected from spambots. You need JavaScript enabled to view it..

If you are experiencing serious hardship and need urgent support, please do let me know and I will do my best to find help or the right support services for you. My email address is: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also call the school number and leave a message; 020 8856 6525, but please bear in mind that the office staff are working from home and messages are not always able to be checked every day.

For your Information, I have arranged for a professional counselling service to work with the school. My aim is to ensure we have this support available to anyone who needs it once we return. The school will be able to refer pupils, parents and staff members if it’s felt that they might benefit from counselling support after what has been a difficult and worrying time for so many.

In the meantime, here are some contact details for support services that may benefit you or your children:

Abuse and Harm Guidance

Advice to parents and carers on keeping children safe from abuse and harm. Website here.


Speaking to Childline. When you call us on 0800 1111 you'll get through to a counsellor, they're there to listen and support you with anything you'd like to talk about. Or you can have a 1-2-1 counsellor chat online. Website here.


Are you or a young person not coping with life? Papyrus is an organisation here to prevent suicide and can help. Call us on: 0800 068 4141. Or email at: This email address is being protected from spambots. You need JavaScript enabled to view it. Visit their Website here.


Are you feeling down or struggling with your mental health and well-being? Call us on: 0208 215 2243 for help and Advice. Visit their Website here.

Women’s Aid

A charity supporting women and children from domestic abuse. Please seek help from a professional without delay if you or someone you know is in danger. Visit their Website here.


If you need help now, get in touch. 0808 802 5565. Free and confidential advice and support for women in London affected by abuse. Visit their Website here.


Mr Turner-Wing is the member of the Senior Management Team responsible for whole school behaviour.

If you have concerns about the behaviour of your child or the behaviour of a child in their class please follow the procedure:

  • 1st instance – Talk to your child’s Class Teacher
  • 2nd instance – Ask to see Mr Turner Wing
  • 3rd instance – Ask to see Head/Deputy Head
  • 4th instance - If you feel you need to, you can write to the Chair of Governors (Mrs Elizabeth Randall, c/o Charlton Manor Primary) or contact Governors Services: Julie Scott on 0208 921 2793

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